Ocean Carpets is an online retailer but also has a physical retail store in Cape Town, South Africa.
You are welcome to collect your item from our physical shop in Melkbos if you would prefer this option.
The third-party courier service we use is a door-to-door service, which means that the shipment is delivered to the address, not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc. Please note that our third-party courier should not be expected to shift furniture and/or install the product. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
We ship nationally within South Africa, excluding PO Boxes and farms.
All goods in transit are insured.
If you would like to order from outside of South Africa please contact Ari at firstname.lastname@example.org
Delivery lead times:
Estimated lead times are approximately 5-7 working days, but times vary depending on the selected item. Please contact us at email@example.com for information on specific queries.
Please note that our products carry a 6-month warranty that consumers may exercise in the case of a flawed product. After this period, we cannot entertain returns/exchanges or refunds.
Returns and refunds on standard items
You are welcome to refund or return an item as long as we receive it within 7 working days (from the day the customer received the item).
If you’d like to return your purchased item, you are most welcome to but note that delivery and collection charges will be for your account. Delivery is charged based on the weight of the order and may vary depending on the city and outlying areas. If an order is canceled prior to dispatch, we will charge a 10% administration fee.
Delivery fees average between R150 – R500 depending on your area and the size of the order.
Refunds are offered in the original method of payment. Refunds take up to 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the bank.
If a product is out of stock or cannot be supplied for some reason, Ocean Carpets reserves the right to cancel the order and refund the payment.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Gift Cards/vouchers are not refundable.
If goods aren’t returned in the same condition they were sent out in, we reserve the right to withhold a refund. Return requests will be approved at the discretion of Ocean Carpets. Products must be returned in their original packaging and will not be eligible for return if they have been damaged. To complete your return, we require a receipt or proof of purchase.
Items cannot be returned after thirty (30) days from the date of invoice, unless the product
becomes defective within six (6) months from the date of invoice, having regard for its general
intended purpose and normal use.
These terms and conditions do not affect our statutory legal rights.